I'm a registrar: How do I change a parent's information in the directory?
The HelpAtSchools directory listing is based on the information exported to us from school records, so any requested changes should be made in your school database (eg. Infinite Campus). The HelpAtSchools directory will then be automatically updated the next time school records are exported to us.
If the parent is only requesting a change to their contact info, you can change it directly in HelpAtSchools without needing to run a new export/import of school data. First, find the parent in the HelpAtSchools directory. Then, in the Edit column, click on Edit xxx.